Shipping policy

Shipping Policy

At Create Marketplace, we feature unique, handcrafted, and custom items shipped directly from independent creators, makers, and vendors. Please review our shipping terms and conditions below prior to placing an order.

By placing an order on Create Marketplace, you agree to the shipping policy outlined below.

1. Order Processing & Handling Times

  • Standard Items: Orders for standard, pre-made items are processed and handed off to shipping carriers within 2 to 5 business days.
  • Custom, Personalized & Made-to-Order Items: Because many creators handcraft products upon request, custom or personalized items require additional creation time. Estimated production times are stated on individual product pages.

Exclusions: Processing and transit times do not include weekends or official US holidays.

2. Rates, Calculations & Split Shipments

  • Rate Calculation: Shipping fees are calculated dynamically based on package weight, dimensions, and delivery destination, and are displayed clearly at checkout.
  • Split Shipments: Because items originate from independent vendor locations, orders containing items from multiple sellers will arrive in separate packages and may have staggered delivery dates. You will never be charged additional shipping fees beyond the total calculated at checkout.

3. Order Tracking & Delivery Status

Upon fulfillment by a vendor, you will automatically receive a confirmation email containing tracking details.

Please allow 24–48 hours after tracking generation for the carrier’s system to scan and update transit progress.

Delivery estimates provided at checkout are estimates only and are not guaranteed. Create Marketplace is not responsible for transit delays caused by weather, carrier backlogs, or unexpected disruptions.

4. Lost, Stolen, Damaged, or "Delivered" Packages

Once a package is handed over to a postal carrier, Create Marketplace is no longer liable for loss, theft, damage, or delivery delays.

  • Carrier Claims for Damage: If your order arrives damaged, keep all original packaging materials and product pieces. You must report damage to us at returns@createmarketplace.co within 48 hours of delivery with photographic evidence so we can assist you in filing a claim with the carrier.
  • Stolen or Missing Packages Marked "Delivered": If tracking indicates your package was delivered but you cannot locate it, check around your property, with neighbors, or with building management. If unresolved, you must file a mail theft/missing package claim directly with the delivery carrier. Create Marketplace does not issue refunds or replacements for packages marked as "Delivered" by the carrier.

5. Incorrect Shipping Addresses & Undeliverable Mail

Customers are strictly responsible for providing an accurate and complete shipping address at checkout.

  • Address Corrections: Address changes can only be made prior to fulfillment. Once an order has been processed or shipped, we cannot update the delivery address.
  • Returned to Sender: If a package is returned to us due to an incorrect address, failed delivery attempt, or failure to collect from a local post office, the customer is responsible for re-shipment costs. Original shipping fees are non-refundable.

6. International Shipping, Taxes & Customs Fees

  • Domestic Shipping Only: Create Marketplace currently only ships to addresses within the United States. We do not offer international shipping or ship to foreign addresses at this time.
  • Future Updates: We hope to expand international shipping options in the future. Any updates to our shipping coverage will be posted directly to this policy page.